FAQs

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ORDERING

1) How do I place an order?

Once you’ve found the item you’d like to purchase, select the ‘add to cart’ button. You can do this with as many colourful items as you like! Once you’re ready to complete your order, click on 'Cart', which is on the top right of the black bar on every page, and choose ‘checkout’ to begin the payment process. This will take you to a secure page where you can provide your payment details, email and delivery addresses, before confirming your order. We will then ship your goodies to you very soon!

2) What payment methods do you accept?

We accept payment by Debit or Credit Card using our secure payment process. You can also pay with Paypal. If you have a payment query, please contact_us. We are happy to help. For repeat customers, please select the 30-day payment terms option. You will be able to complete checkout without being charged.

3) Is your website secure?

Yes - we take this very seriously. All orders placed on our site are transmitted via Secure Socket Layer (SSL) technology, and then encrypted into our Payment gateway provider’s database only to be accessible by those authorised with special access rights to such systems. This ensures utmost privacy and security of your information. Note the small locked padlock icon that will appear in a corner of your browser during the checkout process. We are also PCI compliant so do not store any payment information, or disclose your personal details to third parties.

4) What do I do if I have a problem with my order?

Please contact_us and we’ll help resolve the issue. All payments are subject to validation checks and authorisation by the card issuer. If your issuer refuses to authorise payment, you should be notified immediately – please contact your card issuer if so. However, a common reason for this is due to the billing address details being entered incorrectly. Please ensure that the ‘billing address’ is the same address as where you bank mail is posted to.

5) My card was declined – what does this mean?

All payments are subject to validation checks and authorisation by the card issuer. If your issuer refuses to authorise payment, you should be notified immediately – please contact your card issuer if so. However, a common reason for this is due to the billing address details being entered incorrectly. Please ensure that the ‘billing address’ is the same address as where you bank mail is posted to.

6) Can I cancel my order once it’s been placed?

You can cancel your order until the point that it has been dispatched. We would recommend you contact us ASAP, to give you the best chance of making a cancellation.

7) Can I add to my existing order?

Unfortunately not, as we aim to process your order as quickly as possible. The easiest way to add more items is to create a new order. However, if it's just a small addition you'd like to make, please contact_us and we’ll be able to help.

8) How is my order acknowledged?

Once you have filled in your details and confirmed your order, you will receive an order confirmation email. This will usually arrive in your email inbox within 5 minutes, but may take a few hours. Please check your junk mail if it doesn’t arrive. If you still haven’t received the email, there may have been a problem with your order – please contact_us and we’ll resolve this straight away for you.

9) What can I do if an item is out of stock?

We try our best to keep everything in stock, but sometimes we are pleasantly surprised at items’ popularity! If you find something is out of stock, please contact_us and we’ll let you know when it’ll be back in stock

PROMOTIONS

1) What offers do you have?

We offer free UK delivery on orders over £100. Discounts are available on larger orders. Please contact us.

2) Why doesn’t my promo code work?

If you have a code that’s not working, please contact us and we’ll resolve this for you.

3) Where do I input my discount / promo code?

You will be able to add your discount code on the first page of checkout - on the same page as your delivery address details. Any discount will then be calculated and subtracted from your order.

PACKAGING & DELIVERY

1) How will my order be packaged?

We ship all UK orders using UPS except for the Highlands where we ship with MyHermes. UPS shipping takes 24 hours and 3 days for myHermes. We take upmost care in packaging and protecting your goods - though we also like to recycle boxes where possible. Not the prettiest on the outside, but hides the quality within!

2) How much does delivery cost for these awesome products?

We offer free UK shipping on all orders over £100. Otherwise it's £6.50.

3) Do you ship overseas?

Yes, we are happy to deliver to most countries the world over! However, our trade site only works for the UK at present. Please contact us and we will be happy to work your request through with you. 

4) I’m excited! How long will my order take to arrive?

We aim to dispatch your goodies within 5-7 working days. Our courier, UPS take 1 day to deliver. We will keep you informed on the progress of your order every step of the way. Also, if you're in desperate need of your order quickly, please let us know and we should be able to speed things along...

5) Has my order been shipped yet?

As soon as we dispatch your order, we will send a dispatch confirmation email to confirm it’s on its way. After this, it will be delivered by UPS in 1 day, or MyHermes (for remote regions) in 3 business days. If you have a concern please contact us.

6) Why has my order not arrived?

As soon as we dispatch your order, we will send a dispatch confirmation email to confirm it’s on its way. After this, it will be delivered by UPS in 1 day, or MyHermes (for remote regions) in 3 business days. If it's longer than this, please contact us and we can take a look for you.

7) Can I track my order?

Yes. We have the tracking information for all orders if requested.

RETURNS & REFUNDS

1) What can I do if my order doesn’t arrive?

Sometimes, there are inevitable delays with postage, so in these rare circumstances, we ask for your patience. If one of your bundles of Wraptious goodness really is sadly lost, then please contact us, and we will either refund or re-dispatch your order.

2) What can I do if there is something wrong or I’m unhappy with my order?

If we have made a mistake with our delivery – either the wrong item or quantity, then our apologies. Please contact us with your details and we will resolve this promptly, usually by requesting the wrong item be returned and us to then ship out the new item. We cover the cost of the return shipping.

Very occasionally, the commendable mail couriers unfortunately damage the packaging. If you’ve received a product that has sadly met a cruel end, please email us a clear picture of the damage: hello@wraptious.com within 7 days of receiving it and we’ll send out a replacement asap.

In the unlikely event that you’re unhappy with the goods you’ve purchased, you may return them in their original condition and packaged within 7 days for a prompt exchange or refund – but please first contact us stating your Name, Address, Order number and reason for the return: hello@wraptious.com In these cases, we recommend a safe delivery method with a signature on receipt, as we cannot accept responsibility for products lost in the post.

For undamaged goods, we do not refund your return shipping costs. Once we have received the product(s) in their original condition, we will let you know and process a refund to the account originally charged within 14 days of receipt. If you are exchanging, we will charge additional post and packaging costs for this new delivery.

Please note, we have made every effort to display the colours of our products that appear on the site as accurately as possible. However, as the actual colours you see will depends on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

3) My goods are damaged, what do I do?

Very occasionally, the commendable mail couriers unfortunately damage the packaging. If you’ve received a product that has sadly met a cruel end, please email us a clear picture of the damage: hello@wraptious.com within 7 days of receiving it and we’ll send out a replacement asap.

4) What is your returns policy?

Very occasionally, the commendable mail couriers unfortunately damage the packaging. If you’ve received a product that has sadly met a cruel end, please email us a clear picture of the damage: hello@wraptious.com within 7 days of receiving it and we’ll send out a replacement asap. You do not need to return the item(s).

In the unlikely event that you’re unhappy with the goods you’ve purchased, you may return them in their original condition and packaged within 10 days for a prompt exchange or refund – but please first contact us stating your Name, Address, Order number and reason for the return: hello@wraptious.com In these cases, we recommend a safe delivery method with a signature on receipt, as we cannot accept responsibility for products lost in the post.

For undamaged goods, we do not refund your return shipping costs. Once we have received the product(s) in their original condition, we will let you know and process a refund to the account originally charged within 14 days of receipt. If you are exchanging, we will charge additional post and packaging costs for this new delivery. Finally, if we’ve made a mistake and shipped out the wrong product, we will replace this as soon as we’ve received the wrong item back. We will of course cover the cost of the return shipping. As always, please email us first with your details: hello@wraptious.com

5) Will my postage be refunded if I return a damaged item?

If your item is damaged, there’s no need to return it. Simply email us a clear picture of the damage: hello@wraptious.com within 7 days of receiving it and we’ll send out a replacement asap. If the item is undamaged but you still want to return it, please refer to the above questions for a detailed response on our returns policy.

WRAPTIOUS

6) Can I cancel my order once it’s been placed?

You can cancel your order until the point that it has been dispatched. We would recommend you contact us ASAP, to give you the best chance of making a cancellation.

1) Do you visit Trade Shows?

Yes we do! We list all our upcoming shows on our 'Where to Find Us' page.

2) What’s this ‘Wraptee Community’ thing all about?!

The Wraptee Community embodies all the awesome artists – or Wraptees - who have created and shared their work for you to enjoy. It includes painters, illustrators, graphic designers, photographers and many other creative skills! As long as it’s original and cool, then we’d love to share it with you. In return, each Wraptee receives a direct share of every purchase – a perfect win:win situation, that allows us to support independent art everywhere!

3) How do you support your artists?

Without our Wraptees - the artists and designers - there would be no Wraptious. So with each and every purchase, our Wraptees get a direct share of the sales. It’s the least we can do to show our appreciation, wouldn’t you agree? In addition, we like to shout about them and their stories too, such as including links to their websites on ours, interviews on our blog etc. In our own little way, we are trying to help independent art everywhere.

4) Can I send samples of my work?

We always love seeing new work, so yes please! Email us images of your work and/or a link to your online portfolio. We also run competitions twice a year - in the Spring and Autumn - looking for new work. We'd love you to enter! Keep an eye out, or sign up to our newsletter to be the first to hear about it!

5) Do you commission artwork?

Many of our artists do accept commissions. If there is a particular artist's work you like, then we would recommend you contact them directly. Each Wraptious artist has their own profile page with a link to their own website. I'm sure they'd love to hear from you!

6) What’s your stance on the environment?

It’s absolutely fundamental that what we do on this planet now will affect generations to come. That’s why it’s important to us that we understand the provenance of all we sell. For example, our gift wrap, notebooks and greeting cards are printed on FSC paper stock, which means the paper mills that produce it have been approved by the Forest Stewardship Council, using sustainable resources. Our envelopes are made from recycled paper, and all can be recycled in turn too. Our t-shirts are made by Anvil, a trusted brand, so you can be assured of their provenance, whilst being printed with environmentally-friendly water-based inks. 


We aim to be an open book. If you have any questions or feedback about what we do, please drop us an email: hello@wraptious.com